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HOT WATER PERTH WA Specialist Plumbing

Terms of Service

Last updated: November 2024

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Our Services

Hot Water System Perth provides hot water system services including:

  • Hot water system assessment and advice
  • Installation of new hot water systems
  • Repairs and maintenance
  • System replacements and upgrades
  • Emergency hot water services

All services are provided in accordance with Australian standards and Western Australian plumbing regulations.

3. Quotes and Pricing

  • Quotes are provided free of charge for standard assessments
  • Quoted prices are valid for 30 days unless otherwise stated
  • Final pricing may vary based on site conditions discovered during installation
  • Additional work outside the quoted scope requires separate approval
  • All prices include GST unless otherwise specified

4. Bookings and Cancellations

  • Bookings are confirmed upon agreement of quote and scheduling
  • Please provide at least 24 hours notice for cancellations or rescheduling
  • A call-out fee may apply for same-day cancellations without notice
  • We reserve the right to reschedule due to unforeseen circumstances

5. Payment Terms

  • Payment is due upon completion of work unless otherwise agreed
  • We accept cash, card, and bank transfer
  • For larger installations, a deposit may be required
  • Outstanding invoices may incur late payment fees

6. Warranties and Guarantees

Workmanship Warranty

All workmanship is covered by our guarantee. If any issue arises from our installation or repair work within the warranty period, we will rectify it at no additional cost.

Manufacturer Warranties

Hot water systems are covered by the manufacturer's warranty. We can assist with warranty claims for systems we have installed.

Warranty Exclusions

Warranties do not cover:

  • Damage caused by misuse or negligence
  • Modifications made by others
  • Normal wear and tear
  • Issues caused by water quality or pressure problems
  • Damage from natural disasters

7. Licensing and Insurance

Hot Water System Perth holds all required licences for plumbing and gas fitting work in Western Australia. We maintain comprehensive public liability and professional indemnity insurance.

8. Property Access

By booking our services, you:

  • Grant permission for our technicians to access your property
  • Ensure safe and clear access to work areas
  • Secure pets during service visits
  • Inform us of any site hazards or special access requirements

9. Website Use

When using our website, you agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Transmit malware or harmful code
  • Copy, reproduce, or distribute website content without permission

10. Limitation of Liability

To the maximum extent permitted by law, Hot Water System Perth is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

Our liability is limited to the value of services provided. Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

11. Dispute Resolution

If you have a concern about our services, please contact us first to resolve the issue. We are committed to addressing complaints fairly and promptly.

If a dispute cannot be resolved directly, it may be referred to the appropriate consumer protection body or regulatory authority in Western Australia.

12. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our website or services after changes constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of Western Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

14. Contact Us

For questions about these Terms of Service, please contact us:

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