Privacy Policy
Last updated: November 2024
1. Introduction
Hot Water System Perth ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the data practices described in this policy.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact details (phone number, email address)
- Property address for service visits
- Communication preferences
- Information about your hot water system or service requirements
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Referring website addresses
- Device information
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our hot water services
- Respond to your enquiries and quote requests
- Schedule and perform service visits
- Send service reminders and follow-ups
- Process payments and maintain records
- Improve our website and customer experience
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Third parties who assist in operating our business (e.g., payment processors, scheduling software)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under Australian privacy laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: 08 7666 2806
- Email: info@perthhotwatersystem.com.au
- Address: Nedlands, Western Australia 6009